www.foldngogrill.com aims to provide every customer with a satisfactory shopping experience. If you have any questions about your purchased portable BBQ grill or related products, please read the following refund and return policy to understand the application requirements, processing procedures, and relevant regulations.
- Return Application Period
In accordance with applicable European consumer protection regulations, customers can usually submit a return application within 14 days of receiving the goods.
To apply for a return, please contact us within the specified time using the contact information provided on the website and provide:
Order information;
Proof of purchase;
Reason for return;
Product condition and relevant photos.
Returning goods without confirmation may affect the return processing time.
- Return Conditions
Returned goods must meet the following conditions:
The goods are in unused condition;
The goods and accessories are intact;
The original packaging and related accessories are retained if possible;
There is no damage caused by improper customer use.
If the goods are unsellable due to use, damage, or missing accessories, the refund amount may be adjusted according to the actual situation.
- Circumstances Where Returns Are Not Accepted
Returns may not be accepted in the following situations:
Used goods;
Goods damaged due to improper personal handling;
Goods missing necessary accessories or packaging;
Goods beyond the return application period.
Except for special circumstances stipulated by law.
- Refund Process
Once we receive the returned goods and complete our inspection, we will process the refund application.
The refund process includes:
Confirming that the returned goods meet the refund conditions;
Reviewing the refund application;
Initiating the refund through the original payment method.
Refunds typically arrive within 5-10 business days after review. The exact arrival time may vary depending on the processing speed of the payment institution or bank.
- Refund Amount Explanation
The refund amount usually includes the purchase price of the eligible goods.
The following fees may not be included in the refund:
Shipping fees incurred that do not meet the refund conditions;
Additional shipping fees incurred due to customer reasons;
Depreciation costs due to damage or missing items.
The specific refund amount will be confirmed based on the order details.
- Return Shipping Costs
If the return is due to customer reasons (e.g., incorrect purchase, unnecessary item), return shipping costs are usually borne by the customer.
If the item has quality issues, is damaged in transit, or the order is incorrect, please contact us to confirm the handling method.
- Damaged Goods or Incorrect Orders
If you receive damaged goods, missing items, or items that do not match the order information, please contact us as soon as possible after receiving the goods and provide:
Order number;
Product photos;
Package appearance photos;
Description of the problem.
We will provide a solution based on the specific situation.
- Order Cancellation
To cancel your order, please contact us as soon as possible.
If the order has not yet entered the shipping process, we will do our best to assist with cancellation and process a refund.
If the order has already been shipped, it will need to be processed according to the return procedure.
- Contact Us
If you have any questions about refunds, returns, or after-sales procedures, please contact us using the contact information provided on the website. We will assist you with your request promptly.
Email: convenient@foldngogrill.com